Dr. Emma Otieno currently serves as Ag. Deputy Director– Fund Strategy Development, Universal Service Fund, at the Communications Authority of Kenya (CA) – the government regulatory agency responsible for ICTs and Postal development. Prior to assuming this post in September 2019, she previously served in other capacities as a Manager, Corporate Planning and Assistant Manager, Training & Organizational Development. Prior to her joining Communications Authority, she worked with the national revenue agency – Kenya Revenue Authority, in the Human Resource Department for a period of eight (8) years, since the year 2001. Dr. Otieno has vast experience in the areas of Strategy development, digital inclusion, digital transformation, project management, organizational performance, enterprise risk management, quality management systems and human capital management. She has been involved in the successfully delivery of pivotal projects in digital transformation and inclusivity, organizational performance, business modernization and quality management systems at the two government agencies she has served. Academically, she holds Doctor of Philosophy (PhD) degree, specializing in Strategic Management from the University of Nairobi. She also holds a Masters degree in Business Management (MBA) and a Bachelor of Arts (BA) degree in Communications from the same University. Professionally, she possesses a National Higher Diploma in Human Resource Management, PRINCE2 Project Management Practitioners Certificate, digital transformation and inclusivity certifications and is a certified Quality Management Systems Senior Auditor.